Ordering and Shipment

Ordering
Orders may be placed Monday through Fridays, 9-6 EST. On-Line orders can be placed anytime. We try to view our incoming mail several times a day and often throughout the weekends.

Payment
See payment section.

Shipping
All shipments will be sent by Fed Ex whenever possible. We cannot deliver to P.O. Boxes. We must have a physical street address. If your credit card billing address is a PO box, you will need to add your street address to your credit card as an alternate/secondary address.

International Shipments
Orders must be prepaid in U.S. funds. Call, write, or Fax in advance to obtain the total cost of the order and shipping. All duties/import fees/border fees are the sole responsibility of the customer. This includes Canadian customers. A street address and phone # is required.

Returns
All returns must be pre-approved by Sheptrans. The parts will be inspected by Sheptrans and if in satisfactory condition, we will issue a credit. A 20% restocking charge will be charged on all returns due to customer error or any problems not caused by Sheptrans. Absolutely no returns on custom built or special ordered items.

Refused Shipments
The customer is responsible for freight (both ways) on any shipment refused for any reason. No future orders will be processed until the customers account has been cleared. Future orders must be prepaid in full.

Cancellations
Any canceled orders will be charged to the customer at the cost incurred by Sheptrans at the time of cancellation.

Returned Shipments 
Any returned items that were not deliverable due to 3 unsuccessful attempts, must have shipping paid both ways by the customer before any future orders will be processed for the customer.

Sales Tax 
Ohio residents will be charged 6.5% sales tax on all purchases.

Backorders
Will be shipped as soon as possible. If you would like a refund instead of waiting, please let us know.

Warranty
Parts cannot be warranted beyond the warranty of the manufacturer, when not manufactured by Sheptrans. Any products found to be defective in workmanship or materials will be repaired, exchanged, or replaced at the sole option of Sheptrans, after inspection and approval. Sheptrans is liable for only the cost of the part(s) supplied, not for any additional expenses incurred such as labor, lost time, or other parts damaged.

Damage Claims
The carrier is responsible for delivering merchandise in satisfactory condition. All deliveries should be inspected, any damage pointed out to the carrier, and call us immediately. Sheptrans cannot replace merchandise damaged in shipping if you do not call us and keep all packing materials.

Shipment Inspection
Please inspect your shipment immediately upon receipt. If there is an error, please notify us immediately.

Prices
All prices are subject to change without notice.

In the event a part is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, the Sheptrans shall have the right to refuse or cancel any orders placed for the parts listed at the incorrect price.

Order Status and Tracking Numbers
For order status information and package tracking, please email Rocky@sheptrans.com or Shipping@Sheptrans.com and we’ll do the best we can to keep you posted.

Explanation Of Shipping Charges
On small orders we normally get the order ready, weigh the package then bill the actual shipping. This is quite hard to do on a telephone order. We therefore make an educated guess and correct it when we have all the information ready. On our larger orders such as transmissions and transfer case we have specific boxes that are designed to eliminate almost any chance they will be damaged. These boxes come at a high price and we do take a loss on each box we ship out. For example our transmission box uses approx $15 worth of foam and $12 for the inner and outer box. We also use special liner which is a few dollars per box. On top of all this we have staples, tape, packing pouches and labor involved. We charge a flat $115 shipping with this box. Some far states end up costing us $100-$105 which leaves the box costing us $15-$20 not including packing labor.

Thank you for taking the time to read.

John Shepherd
Sheptrans.com